If you are unhappy with your product for any reason, please contact us. We want you to love your product and have a wonderful experience with us. We appreciate your business and will try to make accommodations where possible. The following is our return policy.
All orders must be cancelled within 24 hrs from the time the order was placed AND before the item has been shipped for a full refund. We try and ship our ready made items as soon as we can, so please contact us ASAP if you would like to cancel your order.
Any orders cancelled after the 24 hrs may be subject to 15% restocking fee.
Please note that shipping charges are non-refundable once your item has shipped.
We accept returns within thirty days of the original shipping date if the product is in new, unused condition, has no embroidery or applique, isn't a custom made item, and in its original packaging (where applicable). The purchaser is responsible for all return shipping costs and a may be charged a 15% restocking fee on returned items. Please contact us BEFORE returning your item with the reason for the return for approval and so we can be expecting your items. Refunds will be issued once we have received the returned item and inspected it's condition.
***ALL SALES ARE FINAL ON EMBROIDERED AND APPLIQUED PRODUCTS after the 24 hr cancellation period OR once construction of the item has begun (which ever is first).***
Custom Orders are Non-Refundable once construction has started. Usually they contain a refund policy specific to the item requested. This policy will be found on your personal invoice for reference and review. In General it is as follows:
This items is a custom item made to the specifications of the client and cannot be refunded once we have begun to make it. If fabric or supplies need to be ordered for your item, we can only refund the remaining balance of the payment minus the cost of all supplies/fabrics purchased up to the point the refund was requested and there are no refunds once construction of the item has begun.